Professional Practice

Telephone conversation Etiquettes | Seven aspects of Personality Development

by

Telephone conversation Etiquettes | Professional Practice

In my previous articles, we discussed the “Importance of Personality Development for Professionals as well as students” and first six aspects of Personality Development. In this article, we will move on with our discussion on the seventh aspect of Personality Development “Conversing on a Telephone”.

Here are Seven Aspects of Personality Development

  1. Dress
  2. Address
  3. Good Language
  4. Punctuality
  5. Planning your work
  6. Habit to postpone the work
  7. Telephone conversation

How to converse on a telephone in Professional Practice?

Telephone has become a common instrument for us. Even then very few of us have a proper training to talk on the telephone. Here are few suggestions to improve your telephone talk.

A. Use of ‘Hello’ to be minimum on phone.

B. When you make a call, say who do you want to talk, rather than asking to the other end “Aap kaum?” ‘Who are you’? “Hello, Kaun Bolta hai”, this is a bad manner. Instead say, “Namaskar, Harish from Popatlal & Co.; May I talk to Chimanbhai?”

C. When you receive a call in an office, irrespective of the calling person being known or unknown to you, greet him and say where from you have received the call.

“Good morning, B. P.L.Ltd” OR “Associated Architects, Namaskar”.

If a person called is not in the office at that time, the person who receives the call shall show interest in attending the call, shall not sound indifferent to the calling person. If the calling party is unknown to you, you shall softly insist upon knowing the name of the person and where from was he calling and what was it about. The person receiving the call must show in his voice interest and concern in the business the calling party has with your office.

Read more

Habit to Postpone the work | Seven Aspects of Personality Development

by

Habit to Postpone the work in Professional Practice

In my previous articles, we discussed the “Importance of Personality Development for Professionals as well as students” and first four aspects of Personality Development. In this article, we will move on with our discussion on the fifth aspect of Personality Development “Planning your work”.

Here are Seven Aspects of Personality Development

  1. Dress
  2. Address
  3. Good Language
  4. Punctuality
  5. Planning your work
  6. Habit to postpone the work
  7. Telephone conversation

Habit to Postpone the work

A father in the morning, while going to his work, asked his son to do certain work for him. The son, who was in junior college, was more interested in loitering in the college. So he thought he could attend to work of his father little later or may be in the afternoon. In the college, while gossiping with friends, he forgot the work of his father.

Obviously in the evening his father was disappointed with him. This habit of postponement of work shall not be your nature. “There is long time on hand to complete the submission work, so let us work on it little later”.

This is how you think most of the time. This habit of postponement of work is certainly unsuitable in your career.

 

 

Good Language | Aspects of Personality Development for Professionals

by

Good Language | Third Aspect of Personality Development

In my previous articles, we discussed the “Importance of Personality Development for Professionals as well as students” and first two aspects of Personality Development. In this article, we will move on with our discussion on the third aspect of Personality Development “Good Language”.

Here are Seven Aspects of Personality Development

  1. Dress
  2. Address
  3. Good Language
  4. Punctuality
  5. Planning your work
  6. Habit to postpone the work
  7. Telephone conversation

Good Language

Whichever language you may speak, you shall cultivate good and polished language. The language that you speak, the appropriate words that you use created a good impact on the listeners.

It would be almost everyday occasion where you have to talk, discuss, understand or explain. It could be a one to one conversation or with a group of people. With impressive language you can win over and pick up the good points from them.

Read more